Austin Hoops

What is Gold Filled?

Gold Filled jewelry undergoes a mechanical bonding process that melts a thicker layer of gold onto the base metal. It results in a more resilient exterior that’s not prone to flaking or cracking. There is almost 100 percent more gold in gold-filled items than found in gold-plated items.

What is Sterling Silver?

Sterling silver has a purity of 92.5% silver and 7.5% copper. When taken care of correctly, sterling silver jewelry can last you a lifetime. People who are allergic to metals such as nickel and or brass can wear sterling silver jewelry without much worry.

Not sure of your size? Check out our Size Chart

SHIPPING

All orders are processed and shipped from Los Angeles. Allow 1-2 business days for orders to process excluding weekends and Holidays.

USPS First Class Mail shipping will take approximately 3-5 business days and Priority Shipping will take approximately 1-3 business days. 

All packages shipped with a tracking number comes with "Shipping Insurance" for all domestic orders. There are no hidden charges or fees. Coverage provided is for all risks of physical loss or damage from an external cause (subject to exclusions) while in transit, and physical loss or damage from theft upon delivery. Coverage is on a package-by-package basis. Please email: contact@shoplesensor.com 

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DIDN'T RECEIVE YOUR PACKAGE YET? 

It says Delivered, but you didn't receive your package. Please allow an extra 2-3 business days for your package to arrive by USPS. If you have not received your package after 2-3 business days, please email us at contact@shoplesensor.com with your order number. 

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INTERNATIONAL SHIPPING

International orders are shipped with USPS or DHL Shipping. Arrival dates are available at checkout. No surprise custom duties fees! 

 Any orders that are in transit for over 20 days, please contact us at contact@shoplesensor.com.  

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RETURNS

We keep it simple

Once the package is delivered, the buyer will have 30 days to return the item(s) back unworn and in its original condition for store credit. 

To submit your return, please click Here.

You will receive a return label that will be deducted from your store credit via email. (Check your spam folder)

Any returns that are over 30 days from the received date will not be accepted. 

All returned item(s) must be unwashed, unworn, and undamaged in its original packaging. If the item is not returned in its original condition, we will not accept the return and will be discarded. 

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WARRANTY  

We offer 60 days warranty after the delivery date for damaged items. We offer a replacement if the item is still in stock or an exchange for a product of equal or lesser value if the item is sold out. Warranty does not apply to Sale items. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.