Shipping & Returns

SHIPPING

Allow 1-2 business days once your order is placed for your order to process and ship out. 

Shipping for domestic US orders for standard USPS First Class Mail shipping will take 3-5 business days.

 

DIDN'T RECEIVE YOUR PACKAGE YET? 

It says Delivered, but you didn't receive your package. Please allow an extra 2-3 business days for your package to arrive. If it does not show up by then, please check your local post office.

Please note after we ship out your package, it is not our responsibility if the package says "Delivered" yet you have not received it. You must file a "Lost Package Claim" through USPS after checking your local post office.

 

INTERNATIONAL SHIPPING

International orders are shipped via standard USPS First Class Mail shipping and it will be untrackable.

First class shipping does not have expedited brokerage, which means your packages can "sit in customs" for up to 4-6 weeks.

LE sensor does NOT take any responsibility for any customs charges, fees, etc. Customs charges are different for every country. We do our best to mark your box as a gift or low value but sometimes we have no control over Customs, charging taxes, and fees.

Any orders that are in transit for over 20 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee. If you find nothing at your local customs office, please contact us and we'll discuss issuing a credit for a future order.

 

RETURNS

Once package is delivered, the buyer has a window of 3 business days to contact us for a return. Buyer will have up to 7 days to return the item back.

If you are shipping back an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note return shipping fee will be the buyers responsibility.

All returned item(s) must be unwashed, unworn, and undamaged in its original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To complete your return, we require a receipt or proof of purchase.


REFUNDS 

Currently we only offer store credit/exchanges and no refunds

 

DAMAGED ITEM(S):

You may contact us at contact@shoplesensor.com within 3-7 business days from the delivered date if you wish to exchange your purchase for a product of equal or lesser value for the damaged item received.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.