Frequently Asked Questions
Orders & Shipping
When will my order ship?
Ready-to-wear orders are processed within 1–2 business days. Personalized and made-to-order jewelry requires an additional 1–3 business days.
Business days exclude weekends and holidays. Processing may take slightly longer during launches, promotions, and holiday periods.
How long does U.S. delivery take?
USPS Ground Advantage is estimated to arrive within 2–5 business days. USPS Priority Mail is estimated to arrive within 2–3 business days.
Delivery estimates begin after processing and are not guaranteed.
How can I track my order?
Once your order ships, you’ll receive a shipping-confirmation email containing your tracking link.
You can also sign in to your LE Sensor account using the email address entered at checkout or follow your delivery through the Shop app.
What should I do if tracking says delivered but my package is missing?
Check your mailbox, delivery area, household, neighbors, and building staff first. We also recommend contacting the carrier or your local post office.
Please allow an additional 2–3 business days, as some packages are marked delivered shortly before arrival. If the package still hasn’t arrived, email support@shoplesensor.com with your order number.
Returns & Warranty
What is your return policy?
Eligible, unworn items may be returned for store credit within 30 days of delivery.
Returns must be approved before they are mailed. U.S. returns receive a prepaid label, and a $6 label fee is deducted from the store credit.
Visit our Returns page for complete eligibility requirements and instructions.
Which items are final sale?
Personalized, engraved, and made-to-order jewelry, earrings, sale or final-sale items, and gift cards cannot be returned for a change of mind.
Defective or incorrect items are handled separately.
What if my jewelry arrives damaged or defective?
Email support@shoplesensor.com as soon as possible with your order number, a description of the issue, and clear photos.
Our jewelry is covered against confirmed manufacturing defects for 60 days from delivery. Visit our Warranty page for complete coverage details.
What does the 60-day warranty cover?
Our 60-day warranty covers confirmed defects in your jewelry’s materials or construction from the date of delivery. If approved, we’ll replace the defective item at no additional cost.
The warranty does not cover accidental damage, normal wear and tear, lost pieces, improper care, or jewelry altered by another person or company. Visit our Warranty page for complete coverage details.
Customer Care
How can I contact customer care?
Email support@shoplesensor.com or use our Contact Us form.
Customer care is available Monday through Friday, 9:00 a.m.–6:00 p.m. Pacific Time. We typically respond within 1–2 business days.