Warranty
We stand behind the quality of every piece. Your jewelry is covered against manufacturing defects for 60 days from the date it is delivered.
What Is Covered
Our warranty covers confirmed defects in the materials or construction of your jewelry, including:
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Clasps or closures that do not function properly
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Stones or charms that arrive loose or detached
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Chains, settings, or components that fail because of a manufacturing defect
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An item that arrives damaged or does not match what you ordered
Each request is reviewed by our customer care team to determine whether the issue qualifies for warranty coverage.
What Is Not Covered
Our warranty does not cover:
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Accidental damage
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Normal wear and tear
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Scratches, dents, bending, or broken chains caused by pulling or impact
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Lost jewelry, stones, charms, or components
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Damage caused by improper use, storage, or care
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Jewelry altered or repaired by another person or company
Submit a Warranty Request
Email support@shoplesensor.com within 60 days of delivery. Please include:
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Your order number
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The email address used at checkout
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A brief description of the issue
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Clear photos showing the affected area
Please do not mail your jewelry before receiving instructions from our team.
How We’ll Make It Right
If your warranty request is approved, we’ll replace the defective item at no additional cost.
If the original item is unavailable, we’ll offer a comparable replacement or store credit equal to the item’s original purchase price.
We may request that the defective item be returned before a replacement or store credit is issued. If a return is required, we’ll provide the instructions.
After 60 Days
If something happens outside the warranty period, contact us. Although complimentary replacement coverage may no longer apply, we’ll review the issue and let you know what options may be available.
Consumer Rights
This warranty provides benefits in addition to any rights and remedies available under applicable consumer law. It does not limit or replace those rights.