Track Your Order
Once your order ships, you can follow its journey using any of the options below.
Shipping Confirmation Email
We’ll email you as soon as your order is on its way. Select the tracking link in that email to view the latest information from the shipping carrier.
Please check your spam or promotions folder if you don’t see your shipping confirmation.
Customer Account
Sign in using the same email address you used at checkout. Open your order history and select the order you would like to track.
Shop App
You can also follow your delivery through the Shop app. The app provides shipment updates and delivery notifications in one place.
Tracking Updates
Please allow up to 48 hours after receiving your shipping confirmation for tracking activity to appear.
Carrier delivery dates are estimates and may change because of weather, customs processing, service interruptions, or other circumstances outside our control.
Marked Delivered but Not Received
If your tracking says delivered but your package has not arrived:
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Check around the delivery location, mailbox, and any secure areas.
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Ask members of your household, neighbors, or building staff.
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Contact the shipping carrier or your local post office.
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Allow an additional 2–3 business days, as some packages are marked delivered shortly before arrival.
If your package still hasn’t arrived, email support@shoplesensor.com with your order number.
Need Help?
Email support@shoplesensor.com with your order number and the email address used at checkout.
Customer care is available Monday through Friday, 9:00 a.m.–6:00 p.m. Pacific Time. We typically respond within 1–2 business days.