Changed your mind? Eligible items may be returned for store credit within 30 days of delivery.

Return Eligibility

To qualify for a return:

• Your return must be requested within 30 days of delivery.

• Items must be unworn, unused, undamaged, and returned in their original packaging.

• Any original tags must remain attached.

• Proof of purchase is required.

• Your return must be approved before it is mailed.

Items that do not meet these conditions may be refused.

Start a Return

Email support@shoplesensor.com with your order number, the item you would like to return, and the reason for your return.

If your return is approved, we’ll email you the return instructions and return address. Items mailed without prior authorization will not be accepted.

U.S. Returns

Approved U.S. returns will receive a prepaid return label.

A $6 return-label fee will be deducted from your store credit. Your package must be mailed within seven days of receiving the label. After seven days, the label will expire.

Canada and Australia Returns

Customers in Canada and Australia are responsible for return shipping costs. We strongly recommend using a tracked shipping service, as LE Sensor is not responsible for returns lost in transit.

Duties, taxes, brokerage fees, and original shipping charges are nonrefundable.

Final-Sale Items

The following items cannot be returned for a change of mind:

• Personalized, engraved, or made-to-order jewelry

• Earrings

• Sale or final-sale items

• Gift cards

Please review all selections and personalization details carefully before placing your order.

Store Credit

Once your return arrives, please allow 2–5 business days for inspection.

If approved, your store credit will be sent to the email address associated with your order. Original shipping charges and return-label fees are not included in the store-credit amount.

Store credit does not expire.

Exchanges

We do not offer direct exchanges. To select a different item, return the eligible original item for store credit and place a new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact support@shoplesensor.com as soon as possible. Include your order number and clear photos showing the issue so our team can assist you.

Defective and incorrect items are handled separately from change-of-mind returns and are not subject to the ordinary return-label fee. Please visit our Warranty page for information about our 60-day coverage.

Consumer Rights

This return policy applies to change-of-mind returns and does not limit any rights or remedies available under applicable consumer law.